FREQUENTLY ASKED QUESTIONS

You’ve got questions, we’ve hopefully got answers.

These are the most common questions that come to us. So if you don’t find a question that’s similar don’t hesitate to email us at: hello@ecooldesigns.com

1. DELIVERY - SO HOW LONG WILL MY ORDER TAKE?

Ecooldesigns UK orders are sent via the Royal Mail Track & Trace service and will be delivered to you within 3-5 working days.

PLEASE NOTE that we may need a couple of days to prepare your order when busy.

And we do not dispatch any orders over the weekends or public holidays.

2. DO YOU DELIVER OUTSIDE OF THE UK?

Please allow 2-3 weeks for deliveries to countries outside of the UK.

PLEASE NOTE that your customs may make delivery of your order that little bit longer.

This may apply to the EU, USA, UAE.

3. WHERE ARE YOUR DESIGNS MADE?

All of our designs that are handmade using recycled aluminium are made entirely in India.

All of our wooden designs using sustainable mango wood are cut and shaped in India, then finished in the UK.

4. ORDERS & RETURNS

Can I cancel or change my order?

That’s not a problem; just use the contact form and explain the situation.

Please don’t forget to include your order number.

And don’t worry we won’t be mad at you.

5. WHAT IF MY ORDER IS DAMAGED OR INCORRECT?

Should your order be damaged, incorrect, or incomplete, contact us immediately.

Don’t forget to include your order number and a photograph of the damaged item.

If the piece that you received is incorrect, then it's our fault, and we will rectify the situation straightaway.

PLEASE NOTE: We only accept returns that were purchased directly from the Ecooldesigns website.

All pieces purchased elsewhere must be taken/sent back to the original point of sale.